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Shipping & Returns 🎔

Processing + Shipping

Australia Wide Shipping

We use a combination of Sendle & Australia Post to ensure your parcel reaches you quicker. By doing so we are able to also post to PO Boxes.

Please note processing time is not included in shipping schedule - please allow 2 - 4 business days in addition to despatch.

We also have delays receiving supplies - therefore you may notice a crystal card missing - We are happy to send you a PDF copy if you wish to have one for your crystal - We sincerely apologise for this

Standard Shipping: 7 - 12 Business Days - $10

Express Shipping: 2 - 3 Business Days - $20

We are unable to fulfil any International Orders at this stage - keep an eye out for the near future as we work it out x

Please note once parcels are dispatched we are no longer responsible for any transit delays or issues (including damages) that may arise. 

Returns & Exchanges 

All items purchased from Love & Destiny are carefully packaged with love and a very close eye.  Each item is checked over before being packaged and sent to all of our awesome customers. However, unfortunately (and out of our control) from time to time your items may be damaged during transit. 

For breakages or any other issues please contact us via email at Loveanddestiny_@hotmail.com within 48 hours of your receiving your parcel with your order number and a photo & description of the problem. Love & Destiny is not held responsible for any damage or broken crystals during transit however we will try to promptly assist in raising a claim with the carrier.

To raise a claim with Australia Post please follow the below address and the instructions provided by Australia Post;

https://auspost.com.au/receiving/delayed-lost-or-damaged-items/compensation

To raise a claim with Sendle follow the instructions on your email with the tracking number to go through to their website to lodge a Missing Parcel/Damage Claim.

Refund and store credits will be issued at the discretion of Love & Destiny. 

Note:
Please keep in mind when purchasing crystals or natural stones as they come from Mother Earth they can be unevenly shaped, or have bumps, dents, cracks on them. These unique markings contribute to the natural beauty of each stone. We try our best to include these in the images we take